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Welcome to MobileSentrix Europe!

We noticed you're in United States, we recommend you checking out our United States website for localized language and currency.

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Privacy Policy

1. Introduction

At MobileSentrix Europe ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable privacy laws. This policy applies to all users of our website www.mobilesentrix.eu. and related services.

2. Data Controller

MobileSentrix Europe B.V.
Beursplein 37, 3011AA Rotterdam, The Netherlands

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at the above address.

3. Categories of Personal Data We Collect

We may collect the following categories of personal data:

  • Identification details (e.g., name, company name)
  • Contact information (e.g., email, phone number, shipping address)
  • Account login credentials
  • Transaction and payment details
  • Order history, invoices, IMEI numbers, and product serial numbers
  • Communication records (e.g., emails, live chats, support tickets)
  • Technical data (e.g., IP address, browser type, device ID, operating system)
  • Marketing preferences

4. Legal Bases for Processing

We process your personal data based on the following lawful bases under Article 6 of the GDPR:

  • Consent – for email marketing and optional cookies
  • Contractual necessity – to fulfill orders and provide customer service
  • Legal obligation – for tax and regulatory compliance
  • Legitimate interests – to improve our services, prevent fraud, and ensure security

5. Purposes of Processing

We use your personal data for the following purposes:

  • To register and manage your account
  • To process and fulfill orders, returns, and refunds
  • To track order activity, manage warranty claims, and record IMEI/serial numbers
  • To communicate with you regarding your transactions or support tickets
  • To send you marketing communications if you opt in
  • To improve our website, customer service, and fraud prevention efforts
  • To comply with legal and tax obligations

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze website traffic. These may include:

  • Strictly necessary cookies (site functionality, login, cart)
  • Performance cookies (analytics and metrics)
  • Functionality cookies (language preferences)
  • Targeting/advertising cookies (if consented)

You can manage your cookie preferences at any time via our Cookie Consent Banner.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. For example:

  • Order and transaction data: typically up to 7 years, as required for accounting and legal purposes.
  • Marketing data: until you withdraw your consent
  • Account data: until your account is deleted or becomes inactive for a defined period

8. Data Sharing and Transfers

We may share your data with the following categories of recipients:

  • Logistics and shipping providers
  • Payment processors
  • Customer support tools
  • Marketing platforms
  • IT infrastructure and analytics services
  • Legal and regulatory authorities when required

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

9. Your Rights under the GDPR

You have the following rights regarding your personal data:

  • Right to access
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a Data Protection Authority

To exercise your rights, please contact us at: [email protected]

10. Managing Your Preferences

You can manage your communication preferences and opt-out of marketing emails at any time by:

  • Clicking the unsubscribe link in our marketing emails
  • Logging into your account and adjusting notification settings
  • Contacting our support team directly

11. Data Security

We implement appropriate technical and organizational measures to secure your personal data, including:

  • Secure servers and encrypted data transmission
  • Access control and user authentication
  • Routine security audits and software updates

12. Data Breach Notification

If required by law, we will notify you and the appropriate authorities of any serious data breach.

13. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.